27 October 2020

(Best & Worst) Nationwide Insurance

Page 1 Reviews 0 – 10

Shannon of Front Royal, VA Verified ReviewerOriginal review: Sept. 18, 2019

I’ve known the staff from Nationwide for 5 years and have always had a pleasant experience- almost like family (but better) LOL, they’ve always gone above and beyond what ANY other company (in general) has done for me. Especially Sarah ** (Winchester, VA area) for Mark Dunford Agency, truly I am so grateful for their presence and am able to afford Full-Coverage with their rates and expertise. Thank you guys, see you ’round! 🙂

3 peoplefound this review helpfulVictoria of Rockville, MD Verified ReviewerOriginal review: Sept. 6, 2019

I have been with them for over 20 years and they have been Good to me and my family, I love love the roadside assistance. Very prompt when on beltway. There is the rental car that is covered if needed it while my car got fixed. They took great care of me and taught me a thing or five. When a young kid hit me from behind and had no, sorry showed me a fake insurance card and what that process was. I was happy to learn something new but please be careful out there. Also, I wish they had a better accident forgiveness.

2 peoplefound this review helpfulWe value your privacy. Unsubscribe easily.John of Lackawaxen, PA Verified ReviewerOriginal review: Sept. 4, 2019

I changed insurers this month because I did not get customer service that I thought I am entitled to. Would call my previous insurer and would not get a return call from the representative that I started with and I saved a couple hundred dollars with my auto & home policy. Switched from Liberty Mutual to Nationwide.

5 peoplefound this review helpfulKenneth of Santa Cruz, CA Verified ReviewerOriginal review: Aug. 26, 2019

After shopping around, Nationwide was quite a bit cheaper. I’ve had to file one claim and it was easy, they paid everything. At one time they would not write a policy because they were not doing business in California at all. But they have relaxed that.

Be the first one to find this review helpfulChris of Fair Oaks, CA Verified Reviewer Verified BuyerOriginal review: July 11, 2019

My car was hit while parked by a Nationwide member and suffered a big dent and a crushed rear wheel. The member left a note with the number for a claim she had opened. Unfortunately this was before a weekend so I didn’t get through to the adjuster and obtain a covered rental until Monday evening. Since I hadn’t gone through this kind of process before I had to get my head around what the options were. I learned that I could select my own body shop, but it seemed simpler to use one approved by Nationwide. I was concerned that the shops offered by Nationwide might be ones that cut corners to charge less money. But when I looked the closest ones up on Yelp, I found one with good reviews that I might have selected on my own. So we went with that shop and the repair of the dent went well.

When I picked up my car I was surprised to see that the wheel, though repaired, still had some bends in the rim and was missing the hub cap. The technician took a picture and said he would order a rim and hub cap. After not hearing anything for a few days I emailed the adjuster about it. He responded that it would be taken care of and a few days later I took my car back for the day and got the wheel fixed. Overall I was happy with the process and the repairs, although ideally it wouldn’t have needed nudging along (apparently). I was rather sorry not to have been offered a cash settlement, since the repairs cost about 40% the value of the car and I might have been willing to live with the dent for some of that.

Read full review10 peoplefound this review helpful

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Pearlie of Hazel Crest, IL Verified ReviewerOriginal review: April 22, 2020

I am furious! I have been with Nationwide for many years. I finally had to file a claim (2/20) because of damage that I incurred on my vehicle. I had no problem with them paying the claim and did expect my policy to increase a little bit. But a little bit is an understatement. My policy is up for renewal on 05/16/20. My policy actually “DOUBLED”. The policy went from $679.00 every six months to $1210.00 every six month.

Thinking this has got to be a mistake, I called them. They informed me that there was a slight increase in the policy and a surcharge for the claim that I filed. Why am I being charged a surcharge when I paid a $500 deductible. I asked what was the surcharge amount and was told that he didn’t have a percentage of the amount for the surcharge. I told the gentlemen that this is price gouging. They are claiming to be giving their customers back $50.00 to help with the COVID-19 expense but they are turning around and adding more to your policies. I also informed him that I will be cancelling my policy and looking elsewhere. This is ridiculous for Nationwide to take advantage of customers like this. I would advise anyone to stay away from Nationwide unless you never plan to file a claim even if the need arise. Furious!

Read full reviewBe the first one to find this review helpfulRobert of Jessup, MD Verified ReviewerOriginal review: Feb. 25, 2020

After unsuccessful dealing with Nationwide auto insurance for three weeks. I made a call to Geico. In two minutes Geico did what Nationwide could not do in three weeks. Caliber Collision and Nationwide Insurance are two peas in a pod. Thank you Geico and Gerber Collision and Glass.

3 peoplefound this review helpfulprofile pic of the authorJennifer of Bakersfield, CA Verified ReviewerOriginal review: Feb. 19, 2020

After 10 yrs of being a loyal customer. Having 2 policies, car and renters insurance. They are screwing me over. I got into my first accident, after paying for a car for a yr and 3 months. The car is fixable says the autobody shop. Nationwide deemed it a total loss. They refuse to sell it to my stepdad as a salvage. And While I have not signed a damn thing, seem to have already sold it to the wrecking yard. And they are now harassing me over picking it up. It will cost more to pay off my loan, than to fix my car. I have a disabled daughter and need my car. When this is all over, I’m canceling all policies. Don’t waste your time or money. Nationwide is not on your side.

11 peoplefound this review helpfulJagjit of Stockton, CA Verified ReviewerOriginal review: Feb. 9, 2020

I recently got into a car accident and it was the other driver’s fault but Nationwide did not provide anything. My rear end of my car is ruined and nationwide does not want to do anything about it. Do not go with this company if you want good insurance. I’ve been loyal to nationwide for 11 years and this is what I get in return. WORST INSURANCE EVER!!!!

13 peoplefound this review helpfulBrian of Rocklin, CA Verified ReviewerOriginal review: Feb. 2, 2020

My check engine light came on while traveling. Contacted my Nationwide road side assistance for a tow. I received a text confirmation stating a tow was in route. My repair facility was emailed my vehicle was in route as well. The following morning I was notified by the police my vehicle has been stripped. Tires, wheels and misc items gone. Zero follow up with Nationwide. All status updates had to be initiated by myself. I was told the Deductible would be waived due to their mistake. 46 days later after an investigation they stated they can’t waive the deductible or pay what the car is worth.

11 peoplefound this review helpful


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