23 September 2020

Customer Service Over The Phone: Hone Your Skills

When It Comes To Customer Service Over The Phone, It’s The Little Things That Make The Difference Top : Customer Service On The Phone: By Kate Tammemagi Commentary: Dealing with customers on the phone involves the use of a number of simple, learnable skills and behaviors. Effective phone service happens when customer service representatives combine […]

5 Tips for Better Telephone Customer Service

There are special challenges associated with conducting business of any kind over the telephone or other remote communication device. The physical remove between the customer service representative and the customer is no exception. When visual communication channels are absent, it is easy to become disconnected; a faceless voice on the phone is easier to ignore […]

4 Strategies to Help Improve Your Customer Service Standards

Customers are the core of every business and should always be your top priority. Happy customers can help you build credibility and bring in more business – research shows that 77% of customers are likely to recommend a company to a friend if they have a positive experience. And, that’s why you should focus on […]

5 Key Strategies to Improve Customer Service in Healthcare

Nov. 18, 2015 Customer service arguably is one of the most critical factors in an organization’s long-term success and even survival. Excellent customer service found in other industries has raised the bar for hospitals and the healthcare industry, so it’s imperative that they strive to meet the demands. People are craving a different approach when […]

Phone Etiquette 101: Please Hold These 7 Tips in Mind

The secret to excellent call center customer service is training and keeping an eye on your staff. / Credit: Phone image via Shutterstock A reality of running a small business is being on the phone constantly. Whether you’re talking to clients or partners, learning how to behave correctly is the key to leaving a positive […]

5 Expert Tips for Customer Service Recovery

No matter how great a customer experience your organization provides, you will always have a need for service recovery. Part of creating great customer experiences is not just designing fantastic, memorable experiences but planning and preparing for the service issues that inevitably occur. No matter how good the product or service, no matter how effective […]

How Tiny Businesses Can Offer Stellar Customer Support

In all the best practices and how-to’s, it’s easy for a small business to get lost with applying every customer service tip. You don’t have the budget of Amazon or the resources of Nordstrom. Forget a 50-person department dedicated to customer support – you don’t even have fifty employees, period. Does that mean tiny businesses […]

8 Customer Service Tips and Tricks for Call Center Support

Providing a reliable and consistent customer service experience each and every time is the key critical component to meeting and exceeding customer expectations. A positive customer service experience goes a long way in fostering and sustaining meaningful life-long relationships with clients, and as a call center agent, your ability to demonstrate proper customer service etiquette is […]