“Politeness goes far, yet costs nothing.” – Samuel Smiles
There might be a huge number of companies offering the same products or services. The critical difference is ultimately how you make people feel when they do business with you and interact with your brand. No matter your business, excellence in customer service etiquette will always set you apart and give you the edge over your competition.
In fact, customer service agents can be the first and only contact point for customers and are therefore the face of a company. Yet many of them are very often blind to the fact that they are losing business every day by not knowing or simply ignoring the essential service etiquette.
The Infographic below offers 10 basic principles of customer service etiquette along with the list of phrases that should be avoided (with their better equivalents) as well as some practical tips on phone, email, Live Chat and social media customer service etiquette. If you enjoy the infographic and find it helpful, feel free to share it with your colleagues!
Customer Service Etiquette Tips: How to Keep Your Customers Happy
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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com
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