5 December 2020

Progressive Car Insurance Review for 2020


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Long before Flo became Progressive’s perky spokeswoman, this auto insurance company was known for its user-friendly approach to protection and security. Progressive was founded in 1937 by Joseph Lewis and Jack Green, two lawyers who wanted to make car insurance easy and increase its availability to consumers. The company moved to Cleveland in 1951 and went public in 1971. Since then, Progressive has introduced services and features that have become standards in the industry, with the goal of making insurance easier for consumers to navigate.

Progressive was the first automotive insurance company to offer services such as drive-in claims and premiums payable in installments instead of annually. In 1995, Progressive became the first major auto insurer to launch an informational website, and just two years later, customers could purchase an insurance policy through the site. Progressive says these features were groundbreaking at the time. Most major insurance companies have since followed suit, and it is now commonplace for consumers to research insurance companies and policies online before actually buying a policy online.

In addition to car insurance, Progressive offers insurance for business vehicles, motorcycles, boats, power sports equipment, and RVs. Having trouble finding insurance for your Segway? Progressive is happy to talk to you.

  1.     USAA
  2.     Geico
  3.     Allstate
  4.     State Farm
  5.     Farmers
  6.     Progressive
  7.     American Family
  8.     Nationwide
  9.     Travelers

See the Best Car Insurance Companies

Despite Progressive’s customer-friendly image, it ranked sixth out of the nine companies in our study. Close to 58% of respondents were completely satisfied with the ease of filing a claim with Progressive, and 57% were completely satisfied with the customer service they received. Nearly 56% reported complete satisfaction with the way their claim was resolved. Progressive didn’t fare as well in other categories, though, with barely 50% of respondents reporting complete satisfaction with status updates on claims, and only 44% said they were completely satisfied with the value offered by this insurer.

“Progressive does not have good customer relations,” one respondent said. Another reported, “They do not stand behind the customer.”

Communication seemed to be another pain point for some customers, with one saying, “In addition to poor handling of my claim, they gave contradictory answers when trying to add my teen son as a new driver. Even when asking for supervisors, we could not get a consistent answer.”

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Just over 30% of respondents were very likely to recommend Progressive to someone looking for car insurance. In our survey, 39% of Progressive customers reported that they are very likely to renew their policy with progressive. About 14% were very unlikely to renew.

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We surveyed 2,732 consumers who filed a car insurance claim in the last five years, asking questions about their car insurance company. Of the survey respondents, 201 filed a claim with Progressive. These questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. We also asked whether they’d recommend the company and if they planned to renew their policy. We used their responses to build our Best Car Insurance Companies ranking and this head-to-head comparison.

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To get comparative insurance rates for this study, U.S. News also worked with Quadrant Information Services to analyze a report of insurance rates in all 50 states from the nine largest national car insurance companies, though not every company operates in every state. Quadrant obtained publicly available rate data that car insurers file with state regulators. Our study rates are based on profiles for both male and female drivers aged 25, 35, and 60. Vehicles used include the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford-F-150, with annual mileage ranging from 6,000 and 12,000. Three car insurance coverage levels were used, as were credit tiers of good, fair, and poor. Clean driving records and records with one accident, one speeding violation, and one DUI were also used in the calculations of certain driver archetypes. 

To get the study rates shown here, we computed the mean rate for male and female drivers ages 25, 35, and 60 who drive 12,000 miles per year, have medium coverage, good credit, and a clean driving record. The rates shown here are for comparative purposes only and should not be considered “average” rates available by individual insurers. Because car insurance rates are based on individual factors, your car insurance rates will differ from the rates shown here.

See the Cheapest Car Insurance Companies

According to study data and our driver profiles, Progressive’s national average representative rate is $1,373, which puts it about midpack among the car insurance companies we researched. Study data shows that Allstate, American Family, Nationwide, and Farmers all have higher representative rates than Progressive, while State Farm, Travelers, Geico, and USAA all come in with lower representative rates. What you pay will depend on several factors, including how much coverage you choose to buy, your age, where you live, your driving record, and much more.

Group

National Average Rate

Single 25-year-old female

$1,626.68

Single 25-year-old male

$1,669.88

Married 35-year-old female

$1,352.98

Married 35-year-old male

$1,274.29

Married 60-year-old female

$1,136.81

Married 60-year-old male

$1,174.41

Like most insurance companies, Progressive charges the most to younger drivers, according to study data. The driver profile for a single 25-year-old female has an average representative rate of $1,627. The driver profile for a single 25-year-old male has an average representative rate of $1,670, which represents a $43 increase over the representative rate paid by a female driver profile of the same age. 

The driver profiles for married 35-year-olds see a switch in which the female’s average representative rates are higher than the male’s, at $1,353 and $1,274, respectively. With the married 60-year-old driver profiles, the male pays a higher average study rate again. According to study data, married 60-year-old female profiles have an average representative rate of $1,137 – that’s $37 less than the average representative rate paid by married 60-year-old male profiles.

To find the average rates in our study based on gender and age, we created driver profiles for males and females in each of the following ages: 25 years, 35 years, and 60 years. The profiles also have a clean driving record, insurance coverage for 12,000 miles per year, a medium level of insurance coverage, and a good credit score. We used three vehicles for our driver profiles: the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150.

Annual Mileage

National Average Rate

6,000 miles

$1,367.99

12,000 miles

$1,372.51

Progressive’s average representative car insurance rates by annual mileage reveal that customers who drive more don’t actually pay much more for coverage, according to study data. The driver profiles for Progressive customers who rack up about 6,000 miles per year have an average representative rate of $1,368 Driver profiles for those who drive 12,000 miles per year have an average representative rate of $1,373 – that’s an increase of just $5 over the representative rate paid by profiles who put half as many miles on the odometer each year. Of course, there are plenty of other costs associated with a long commute, but Quadrant’s data reveals that increasing insurance premiums should not be a cause for concern.

To find the average rates in our study based on annual mileage, we created driver profiles for customers who drove 6,000 miles per year and customers who drove twice that amount. The profiles also have a clean driving record, a medium level of insurance coverage, and a good credit score. We used three vehicles for our driver profiles: the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150.

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Coverage Type

National Average Rate

Low

$1,274.28

Medium

$1,372.51

High

$1,489.28

For our driver profile with low auto insurance coverage with Progressive, the average representative rate is $1,274. The driver profile with medium coverage pays an average representative rate that’s $99 higher than the study rate paid by profiles with low coverage. For high coverage, the average representative rate goes up to $1,489 – a figure that’s $215 higher than the rate paid by a driver profile with low coverage. That’s a difference of less than $18 per month to have much better coverage in case of an accident.

Our study shows that the cost of switching from low to high coverage is not insignificant. However, the increase in this representative rate is worth it when you consider the costs that could be incurred if you found yourself at fault in an accident with inadequate coverage. The expenses associated with accident-related injuries and damages can be daunting, and high coverage provides protection that can shield your finances in cases like this.

To find the average rates in our study based on coverage type, we created driver profiles for low, medium, and high coverage. The profiles also have a clean driving record, insurance coverage for 12,000 miles per year, and a good credit score. We used three vehicles for our driver profiles: the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150.

Credit Score

National Average Rate

Good

$1,364.53

Fair

$1,690.26

Poor

$2,307.61

A good credit score is advantageous with Progressive, and according to study data, the driver profile with good credit shows an average representative rate of $1,365. The Progressive driver profile with fair credit shows an average representative rate of $1,690, according to our study data – this is an increase of $325 over the rate for a driver profile with good credit. And our study data shows that poor credit will cost you. The driver profile with a poor credit history sees the average representative rate to jump to $2,308 – an increase of $943 over the study rate paid by the driver profile with good credit.

Our study reviewed the effects of credit score on car insurance rates using male and female driver profiles with ages of 25 years, 35 years, and 60 years. We created a profile for each level of credit score (good, fair, and poor) and assigned the profiles a clean driving record, a medium level of insurance coverage, and 12,000 miles of annual mileage. The 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150 are the vehicles used in our analysis. 

Driving Record

National Average Rate

Clean record

$1,372.51

With 1 speeding violation

$1,802.52

With 1 accident

$2,324.39

With 1 DUI

$1,793.44

According to study data, the driver profiles with a clean driving record pay the lowest representative rates of Progressive customers, at an average of $1,373. Driver profiles with one speeding violation pay an average representative rate of $1,803 – an increase of $430 over the representative rate for the driver profile with a clean record. One DUI violation causes the average representative rate to go up to $1,793, which is $10 less than the rate paid by a profile with one speeding ticket. Of note, our study data indicates that Progressive penalizes driver profiles with a single accident more than those with a DUI or a speeding violation. The average representative rate for the driver profiles for a one-time accident is $2,324 – $531 more than the study rate for a profile with a DUI. 

We compared driver profiles including those with a clean record, those with one speeding violation, those with one accident, and those with one instance of driving under the influence (DUI). These driving record representative profiles included 25-, 35-, and 60-year-old males and females with 12,000 miles of driving per year, a medium level of insurance coverage, and a good credit score. Vehicles used in the analysis are the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150.

Progressive isn’t a clear leader in any one demographic or situation, but there are some customers who might benefit from choosing this insurance provider. 

For just about every demographic group, Progressive’s average representative rates fall somewhere in the middle of the companies in our study. However, Progressive may offer a slight benefit for drivers with one DUI on their record. Most insurance companies show high average study rates for these driver profiles in our analysis, but just three competitors are cheaper than Progressive.

In terms of average representative rates, Geico has a big advantage over Progressive: $1,168 to $1,373. Geico also beats Progressive’s average representative rates for single females and males for the 25-year-old driver profiles, as well as the married adult driver profiles for women and men aged 35 and 60.

Regardless of how much you drive, the amount of coverage you prefer, your credit history, or your driving record, you’ll probably do better with Geico. In some cases, Geico’s study rates are substantially lower than Progressive’s. There is one exception: our driver profile with one DUI has a lower representative rate with Progressive than with Geico.

Read more in our Progressive vs. Geico Head to Head »

State Farm earned better ratings than Progressive on almost every question in the study. The one exception was consumers’ satisfaction with status updated during the claims process. Progressive earned a slightly higher score than State Farm for this question.

According to our study data, State Farm has an advantage in national average representative rate: $1,234 to Progressive’s $1,373. State Farm has lower representative rates than Progressive across almost all demographic breakdowns in our study. Single female and male 25-year-old driver profiles have lower representative rates with State Farm, as do married 35-year-old male and female profiles and married 60-year-old male and female profiles. Also, State Farm charges lower representative rates regardless of mileage driven or coverage type.

Finally, State Farm offers lower representative rates for driver profiles with good or fair credit. But for those with poor credit, Progressive’s representative rate is lower by $437.

Read more in our Progressive vs. State Farm Head to Head »

Allstate slots in several places above Progressive in our rankings, earning the No. 3 spot on the list. The picture is less rosy when we look at our study rates, however.

Allstate’s national average representative rate is $1,880, which means that Progressive, at a representative average of $1,373, might be a cheaper option for many consumers. The individual demographic data supports that theory, since study data for our driver profiles shows Allstate is more expensive for single 25-year-old females and males, married 35-year-old females and males, and married 60-year-old females and males. 

When looking at other factors that influence car insurance rates, again, Allstate is generally considerably more expensive than Progressive based on study data and average representative rates. Of the companies studied, Allstate has some of the highest representative rates for drivers with a DUI or speeding violation. Those driver profiles face representative rates that are $1,459 and $409 higher, on average, than Progressive’s study rates.

Read more in our Progressive vs. Allstate Head to Head »

Progressive’s auto coverage is available with standard policies like liability, bodily injury, and property damage coverage, the latter of which covers damage that you may cause to others’ vehicles or property. Other standard coverage includes comprehensive, which covers damage to your car from things such as fire, theft, and acts of nature, and collision, which covers damage to your car from a crash. Uninsured or underinsured motorist coverage is available and covers you in situations where you are injured or your car is damaged by someone who can’t or won’t pay. Progressive offers medical payment coverage for additional assistance with injuries from an accident.

In addition to the standard coverage types designed to help you and your car after a collision, Progressive offers more customized coverage that can be added to your policy. Rental car coverage ensures you can get around while your car is being repaired. Gap insurance ensures you won’t owe money on your car if it is totaled and the settlement doesn’t cover your outstanding loan. Roadside assistance will provide a tow if your car breaks down and you are stranded. Progressive also offers supplemental insurance that covers car modifications such as a stereo system, a custom paint job, or aftermarket wheels, which might not be covered under a standard policy. The deductible savings bank feature is an option that rewards you for having claim-free policy periods by lowering your deductible. If you’re a ride-share driver for a company such as Uber or Lyft, you might want to investigate Progressive’s ride-share coverage, which would cover you if you’re in a collision while you’re logged into your ride-share app but don’t actually have a customer and neither your personal policy nor ride-share company’s policy is in effect.

One of Progressive’s weakest areas, according to survey respondents, is customers’ satisfaction with the resolution of their claims. This problem appears to have a direct bearing on whether customers are likely to recommend Progressive to friends and family. Other customers expressed dissatisfaction that their rates went up after a claim was filed. “My rate increased a lot after a minor fender bender,” complained one customer.

A few respondents reported they were dissatisfied with updates during the claims process. One said, “I’m frustrated with the lack of help and information given. I would like to have an agent I could call who would answer questions and call me back. I would like to speak to one person who would facilitate my claim and respond to my questions. I feel Progressive is very impersonal and corporate.”

Other customers said that they had left Progressive or were considering leaving in favor of competitors with better rates. “When I switched companies my rate dropped about half,” stated one respondent. 

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Progressive Casualty Insurance Company

Like most insurers, Progressive offers its customers a variety of car insurance discounts.

If your household has more than one type of Progressive insurance policy, you’ll save about 5 percent on each policy. You can combine multiple cars, you can combine your car with different types of vehicles, you can throw in a homeowners policy, or whatever works for you. Five percent is the average, though progressive doubles the discount when you combine a homeowners and auto policy. It’s worth noting that the multi-car discount is 10 percent on average, and any vehicle qualifies that is most often kept at the address on the policy.

Furthermore, homeowners save about 10 percent on a Progressive auto insurance policy, even if they don’t carry Progressive homeowners insurance.

Safe drivers, defined as drivers who have no accidents or traffic violations in three years, earn an average discount of 31 percent.

Snapshot, Progressive’s safe driver program, can save you an average of $130, but it requires you to give Progressive access to your driving data — how much you drive, where you go and when, and how safe of a driver you are according to acceleration and braking data. This data is gathered by a device that plugs into your car or a smartphone app and analyzed by Progressive. If Progressive thinks your data shows that you are a high-risk driver, you won’t get a discount. Progressive says most customers do earn a discount with the program but acknowledges that your rates also have the potential to increase.

Progressive offers several discounts to customers willing to do some things without the help of an agent. If you opt to sign your documents online, you’ll get a discount of about 8 percent, and then you’ll be eligible to go paperless, which carries an additional, undisclosed discount. New customers who request a quote online get an average discount of 7 percent, even if they later talk to an agent on the phone to close the deal.

Several additional discounts are available, although Progressive says these discounts vary, and they don’t disclose the average savings. These include a continuous insurance discount that accounts for the time you spent with a competitor before switching to Progressive; a teen driver discount for drivers 18 or younger; a good student discount, which applies to students who maintain a B average; a college student discount for students under 22 and enrolled in a school more than 100 miles away; and discounts for paying the six-month premium upfront and enrolling in automatic payments.

Progressive will also show how their rates stack up to competitors and offers a tool that lets consumers enter a price to see what kind of coverage they can buy at that rate.

Progressive’s automotive coverage extends to lots of other vehicles. Progressive will cover vehicles used for business, classic cars, motorcycles (including coverage for motorcycle safety gear and personal belongings carried on a motorcycle), boats and personal watercraft, power sports equipment such as snowmobiles and ATVs, golf carts, Segways, travel trailers, and recreational vehicles or campers. Furthermore, Progressive says it is the top-rated commercial auto insurance company in the United States.

Progressive also offers home insurance for homeowners, condo owners, mobile home owners, and renters. If you rent your home out through a home-sharing service, Progressive offers supplemental coverage for the times your home is being used by renters, which is generally not covered under a regular homeowners policy. Flood insurance is another supplemental policy offered by Progressive.

Business and commercial insurance offered by Progressive includes products for all kinds of trucks and commercial vehicles, including regular trucks of an unspecified nature, tow trucks, box trucks, dump trucks, and food trucks. Vans can also be insured under a commercial vehicle policy. Other insurance specifically for vehicles includes general liability, workers comp, business owners, contractors, professional liability, and cyber insurance.

Progressive Casualty Insurance Company

Other Progressive insurance products include umbrella coverage, health insurance, life insurance, pet insurance, travel insurance (including policies specifically for driving in Mexico), wedding and event insurance, ID theft insurance, and phone and device coverage.

Progressive also offers auto financing and refinancing, and home financing and refinancing.

According to Progressive’s investor site, the company has written more than $23 billion in premiums, and recent reports show steady growth. Overall, Progressive appears to be in good financial health.

At the end of the six-month period that ended June 30, 2018, Progressive had a total of 17,145,700 personal vehicle policies, a figure that reflects 11 percent growth over the prior year. Over this period, Progressive also shows 1,766,600 property insurance policies with growth of 35 percent in that area, and 678,900 commercial policies with 9 percent growth in that area.

As of December 2016, Progressive’s market share of the private passenger auto insurance business (including motorcycle insurance) was 9.4 percent. At the end of 2015, Progressive’s market share was 9 percent. Results for 2017 will be available when Progressive releases its next report for the third quarter of 2018.

The six-month period that ended June 30 also shows that the company’s stock price increased 7.2 percent over that period.

Though Progressive has a number of subsidiaries according to the Securities and Exchange Commission, they do not operate any other insurance companies.

Progressive can be reached online at www.progressive.com or by phone 24 hours a day at 1-855-776-4737. Progressive customers can use an online chat during business hours and can email the company at any time through a contact form on Progressive’s website.

  1.     USAA
  2.     Geico
  3.     Allstate
  4.     State Farm
  5.     Farmers
  6.     Progressive
  7.     American Family
  8.     Nationwide
  9.     Travelers

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