29 November 2020

Top 50 Customer Service Blogs, Websites & Influencers in 2020

1. Help Scout Blog

Boston,Massachusetts, United StatesAbout BlogDiscover applicable ideas for how you can delight customers and build/measure true customer loyalty. Help Scout develops Help Desk software and customer support tools.Frequency1 post / monthAlso inEcommerce Marketing Blogs,Customer Loyalty BlogsBloghelpscout.com/blog
Facebook fans 4.3K ⋅ Twitter followers 11.7K ⋅ Social Engagement 4ⓘ ⋅ Domain Authority 71ⓘ ⋅ Alexa Rank 13.7Kⓘ

2. Provide Support

New York City, New York, United StatesAbout BlogLatest information about live chat software, customer support and customer relationship management can be found on the pages of our blog.Frequency1 post / monthSinceJan 2012Also inCustomer Support BlogsBlogprovidesupport.com/blog
Facebook fans 13.7K ⋅ Twitter followers 4.2K ⋅ Social Engagement 4ⓘ ⋅ Domain Authority 78ⓘ ⋅ Alexa Rank 29.5Kⓘ

3. Inside Customer Service – Toister Performance Solutions, Inc.

San Diego, California, United StatesAbout BlogThe Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team’s hidden potential. Frequency1 post / daySinceDec 2007Blogtoistersolutions.com/blog
Twitter followers 6.3K ⋅ Social Engagement 2ⓘ ⋅ Domain Authority 44ⓘ ⋅ Alexa Rank 588.8Kⓘ

4. Shep Hyken – Customer Service Blog

Saint Louis, Missouri, United StatesAbout BlogBlog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.Frequency4 posts / weekSinceFeb 2006Bloghyken.com/blog
Facebook fans 5.9K ⋅ Twitter followers 115.7K ⋅ Social Engagement 4ⓘ ⋅ Domain Authority 53ⓘ ⋅ Alexa Rank 244.6Kⓘ

5. Conversocial blog

New York, United StatesAbout BlogConversocial is a leading provider of cloud-based social customer service solutions. This enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google , Instagram and YouTube.Frequency5 posts / monthBlogconversocial.com/blog
Facebook fans 6.2K ⋅ Twitter followers 19.2K ⋅ Instagram Followers 464 ⋅ Social Engagement 1ⓘ ⋅ Domain Authority 59ⓘ ⋅ Alexa Rank 140.6Kⓘ

6. TeamSupport – Customer Support Blog

Dallas, Texas, United StatesAbout BlogB2B Customer Service and Support Software Blog offers customer service tips for B2B help desks and customer support. TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as organizations providing external customer support.Frequency2 posts / monthSinceJan 2012Blogteamsupport.com/blog
Facebook fans 14K ⋅ Twitter followers 19.8K ⋅ Social Engagement 1ⓘ ⋅ Domain Authority 48ⓘ ⋅ Alexa Rank 73.7Kⓘ

7. ModSquad | Customer Support Blog

Sacramento, California, United StatesAbout BlogModSquad provides on-demand customer support, content moderation, social media, and community management services globally. Lots of good stuff you can casually work into conversations at your next networking event.Frequency1 post / weekBlogmodsquad.com/blog
Facebook fans 2.7K ⋅ Twitter followers 2.5K ⋅ Instagram Followers 760 ⋅ Social Engagement 20 ⋅ Domain Authority 46 ⋅ Alexa Rank 209.2K

8. Customers That Stick – Adam Toporek

Orlando, Florida, United StatesAbout BlogCTS offers customer service training and customer experience workshops that create an immediate impact on customer service skills, attitudes, and cultureFrequency2 posts / weekBlogcustomersthatstick.com/categ..
Facebook fans 1.8K ⋅ Twitter followers 16.1K ⋅ Domain Authority 45 ⋅ Alexa Rank 472.5K

9. Reddit – All About Your Customer Service Experiences

San Francisco, California, United StatesAbout BlogA places for customers to vent and rage and even smile about their customer service experiences.Frequency5 posts / dayBlogreddit.com/r/TalesFromTheCus..
Facebook fans 1.3M ⋅ Twitter followers 700.4K ⋅ Domain Authority 91 ⋅ Alexa Rank 18

10. RingCentral Blog

Belmont, California, United StatesAbout BlogRingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.Frequency3 posts / weekBlogringcentral.com/blog
Facebook fans 45K ⋅ Twitter followers 53.4K ⋅ Social Engagement 18 ⋅ Domain Authority 66 ⋅ Alexa Rank 5.7K

11. Kayako Blog | Customer Service and Startup Life

London, England, United KingdomAbout BlogLearn about better customer service, startup life and more on the Kayako blog. Help Desk Software and Customer Service Software that helps you be more productive and build customer loyalty. Join over 131,000 customer support heroes and start your free trial today!Frequency16 posts / yearSinceMay 2015Also inUK Customer Support BlogsBlogkayako.com/blog
Facebook fans 10.9K ⋅ Twitter followers 11K ⋅ Social Engagement 4 ⋅ Domain Authority 71 ⋅ Alexa Rank 12K

12. Inside Intercom

San Francisco, California, United StatesAbout BlogInterested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.Frequency2 posts / weekAlso inSAAS Blogs,Growth Hacking BlogsBlogblog.intercom.com
Facebook fans 33K ⋅ Twitter followers 39.8K ⋅ Social Engagement 2 ⋅ Domain Authority 76 ⋅ Alexa Rank 11.7K

13. Acquire

San Francisco, California, United StatesAbout BlogAcquire is the first to bring a multi-channel customer communication platform for businesses – empowering companies to deliver better experiences between customers and their sales and support team.Frequency1 post / dayBlogacquire.io/blog
Facebook fans 287 ⋅ Twitter followers 1.5K ⋅ Social Engagement 1 ⋅ Domain Authority 46 ⋅ Alexa Rank 34K

14. The iPerceptions Blog

Montreal, Quebec, CanadaAbout BlogiPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.Frequency1 post / weekSinceMay 2013Blogiperceptions.com/blog
Facebook fans 787 ⋅ Twitter followers 2.2K ⋅ Social Engagement 9 ⋅ Domain Authority 52 ⋅ Alexa Rank 44.8K

15. Fonolo | Customer Service Blog

Toronto, Ontario, CanadaAbout BlogFonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel – web, mobile and phone.Frequency5 posts / monthSinceMar 2010Also inCall Center BlogsBlogfonolo.com/blog
Facebook fans 403 ⋅ Twitter followers 5.1K ⋅ Social Engagement 7 ⋅ Domain Authority 52 ⋅ Alexa Rank 355.7K

16. Specialty Answering Service – Customer Service Articles

Pennsylvania, United StatesAbout BlogThe SAS blog is your source for customer service stories, call center outsourcing best practices, telecommunications infographics, and important news.Frequency1 post / monthBlogspecialtyansweringservice.ne..
Facebook fans 4K ⋅ Twitter followers 3.7K ⋅ Domain Authority 36 ⋅ Alexa Rank 517.5K

17. WOW24-7.io

UkraineAbout BlogRead useful tips and articles in our blog section. We provide you only best advices which you can use in your business.Frequency2 posts / monthBlogwow24-7.io/blog
Facebook fans 1.1K ⋅ Twitter followers 70 ⋅ Social Engagement 5 ⋅ Domain Authority 32 ⋅ Alexa Rank 540K

18. Customer Service Freedom Blog InTheChat

Waterloo, Ontario, CanadaAbout BlogRead about the latest developments in digital customer engagement: industry insights on chatbots, social media, messengers, SMS, and moreBloginthechat.com/customer-servi..
Facebook fans 200 ⋅ Twitter followers 1.8K ⋅ Domain Authority 36 ⋅ Alexa Rank 624.3K

19. CommBox

About BlogCommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. This is where we will talk about our business vision, how our products are evolving, and how you can harness the power of our technology.Frequency2 posts / daySinceSep 2019Blogcommbox.io/blog
Facebook fans 21.9K ⋅ Twitter followers 323 ⋅ Instagram Followers 1.6K ⋅ Social Engagement 104 ⋅ Domain Authority 27 ⋅ Alexa Rank 451.7K

20. Win the Customer! Blog – Flavio Martins

Utah, United StatesAbout BlogAn award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.Frequency2 posts / quarterSinceSep 2009Blogwinthecustomer.com/blog
Twitter followers 24.5K ⋅ Social Engagement 14 ⋅ Domain Authority 41 ⋅ Alexa Rank 656.4K

21. Return Customer – Joe Rawlinson

Austin, Texas, United StatesAbout BlogThis blog publishes content on essential customer service aspects like marketing, business, e-commerce, and provides helpful tips on how businesses can increase customer satisfaction and revenue.Frequency2 posts / quarterBlogreturncustomer.com
Twitter followers 958 ⋅ Social Engagement 5 ⋅ Domain Authority 40 ⋅ Alexa Rank 811K

22. The Taylor Reach Group Inc.

United StatesAbout BlogNew, views and shareable items on customer experience, call centers, contact centers and customer serviceFrequency2 posts / monthBlogthetaylorreachgroup.com/blog
Facebook fans 27 ⋅ Twitter followers 908 ⋅ Social Engagement 1 ⋅ Domain Authority 34 ⋅ Alexa Rank 1M

23. Hodusoft

IndiaAbout BlogEnhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost and redefine communications with Hodusoft VoIP Products.Frequency2 posts / monthBloghodusoft.com/blog
Facebook fans 2.9K ⋅ Twitter followers 1.1K ⋅ Instagram Followers 95 ⋅ Domain Authority 32 ⋅ Alexa Rank 1.3M

24. Kate Nasser – Customer Service

New York City, New York, United StatesAbout BlogKate Nasser is known as The People Skills Coach and has been helping global teams for the past 25 years. Kate is an inspirational writer and speaker. She blogs about customer service, leadership, people skills, and more.Frequency1 post / monthBlogkatenasser.com/category/cust..
Facebook fans 991 ⋅ Twitter followers 71.5K ⋅ Social Engagement 11 ⋅ Domain Authority 44 ⋅ Alexa Rank 1.2M

25. The DiJulius Group

Cleveland,Ohio, United StatesAbout BlogThe DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.Frequency1 post / weekSinceJan 2013Blogthedijuliusgroup.com
Facebook fans 2.3K ⋅ Twitter followers 524 ⋅ Social Engagement 10 ⋅ Domain Authority 40 ⋅ Alexa Rank 2M

26. CALLCARE

United KingdomAbout BlogEnquire today about our 24/7 telephone answering service and find out how our cost-effective call handling solutions can help your business save money.Frequency5 posts / monthBlogcallcare247.com/articles
Twitter followers 926 ⋅ Social Engagement 1 ⋅ Domain Authority 31 ⋅ Alexa Rank 1.9M

27. Service Quality Institute

Minneapolis, Minnesota, United StatesAbout BlogService Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.Frequency1 post / monthBlogcustomer-service.com/blog
Facebook fans 721 ⋅ Domain Authority 32 ⋅ Alexa Rank 1.6M

28. Customer Service Life

San Diego, California, United StatesAbout BlogThis is a blog dedicated to good and bad customer service experiences with the intent on learning and better serving!Frequency1 post / weekAlso inEugene BlogsBlogcustomerservicelife.com
Facebook fans 391 ⋅ Twitter followers 4.4K ⋅ Social Engagement 1 ⋅ Domain Authority 40 ⋅ Alexa Rank 1.6M

29. Dennis Snow Blog

Orlando, Florida, United StatesAbout BlogMy company, Snow & Associates, Inc., is dedicated to helping organizations create ‘walk-through-fire’ customer loyalty. Using what I learned during a 20-year career with Walt Disney World, including leading a division of the world-famous Disney Institute, I’ve assisted organizations around the world improve their customer service.Frequency2 posts / monthBlogsnowassociates.com/blog
Facebook fans 592 ⋅ Twitter followers 1.8K ⋅ Domain Authority 36 ⋅ Alexa Rank 1.6M

30. The PhaseWare Files

Texas, United StatesAbout BlogArticles about Customer Support Software and how companies can benefit from an excellent software package.Frequency1 post / monthBlogphaseware.com/phaseware-file..
Facebook fans 102 ⋅ Twitter followers 852 ⋅ Domain Authority 35 ⋅ Alexa Rank 1.8M

31. The Center For Client Retention

New Jersey, United StatesAbout BlogThe Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty.Frequency2 posts / yearBlogtcfcr.com/blog
Facebook fans 131 ⋅ Twitter followers 3.2K ⋅ Domain Authority 36 ⋅ Alexa Rank 1.8M

32. USAN – Omni-Channel and Contact Center Customer Engagement Resources

Norcross, Georgia, United StatesAbout BlogUSAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys.Frequency1 post / quarterBlogusan.com/articles
Twitter followers 446 ⋅ Domain Authority 32 ⋅ Alexa Rank 2M

33. Navedas

Los Angeles, California, United StatesAbout BlogWe are AI experts revolutionizing customer experience and transforming your back-office. Launching organizations into the future, we are Navedas, get on board! We deliver Human Assisted AI Services for Back-Office and Customer Support.Frequency3 posts / monthBlognavedas.com/category/blog
Facebook fans 163 ⋅ Twitter followers 426 ⋅ Instagram Followers 1.9K ⋅ Domain Authority 18 ⋅ Alexa Rank 2.6M

34. BILL QUISENG | Customer Service Blog

San Diego, California, United StatesAbout BlogThis blog offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.Frequency1 post / yearBlogbillquiseng.com
Facebook fans 19.4K ⋅ Twitter followers 27.4K ⋅ Domain Authority 31 ⋅ Alexa Rank 2.3M

35. The Contact Company

United KingdomAbout BlogYour Customer, Our Priority- Here at The Contact Company, we add value for clients; working as trusted partners, to manage and develop their customer contact processes.Frequency1 post / weekBlogthecontactcompany.co.uk/media
Facebook fans 620 ⋅ Twitter followers 1K ⋅ Social Engagement 1 ⋅ Domain Authority 36 ⋅ Alexa Rank 2.8M

36. Cues Info

United StatesAbout BlogExplore at Cues Info and find useful information about worldwide top products.Frequency1 post / dayBlogcuesinfo.com/blog
Domain Authority 22 ⋅ Alexa Rank 4.4M

37. The Squawk Point – Service Improvement

Nottingham, England, United KingdomAbout BlogThe Squawk Point is dedicated to service improvement. It is full of ideas, news and practical advice for people who run service operations and want to improve their performance.Frequency1 post / monthBlogsquawkpoint.com
Facebook fans 69 ⋅ Twitter followers 23.1K ⋅ Social Engagement 1 ⋅ Domain Authority 35 ⋅ Alexa Rank 3.2M

38. Interaction Metrics Blog – Martha Brooke

Portland, Oregon, United StatesAbout BlogThe blog is probably 85% customer survey news, analysis, and advice. Interspersed are posts on improving customer service, by, for example, branding it.Frequency2 posts / weekBloginteractionmetrics.com/insights
Twitter followers 830 ⋅ Domain Authority 28 ⋅ Alexa Rank 3.1M

39. Steve DiGioia Blog

New Jersey, United StatesAbout BlogAs a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.Frequency1 post / weekBlogstevedigioia.com/blog
Twitter followers 2.4K ⋅ Social Engagement 1 ⋅ Domain Authority 32 ⋅ Alexa Rank 3.3M

40. Focus on the Customer

About BlogOn this blog called Focus on the Customer, I will share my knowledge and experience in customer service. In my career, I have picked up many hints and tips that I would like to share with you all. From processes, live chat, emails and phone calls I will give you strategies and guidance on them all.Frequency1 post / weekSinceMay 2019Blogfocusonthecustomer.net/feed
Domain Authority 6 ⋅ Alexa Rank 3.9M

41. Customer Service Training Blog

Wilton, England, United KingdomAbout BlogThe customer service training Blog keeps you uptodate with all changes to customer-service-helper.com. Keep up to date when new information is added to the website.Frequency1 post / quarterBlogcustomer-service-training-he..
Domain Authority 22 ⋅ Alexa Rank 4.2M

42. Myra Golden – Customer Service Training & eLearning

United StatesAbout BlogMyra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops.Frequency16 posts / quarterBlogmyragolden.com
Twitter followers 10.7K ⋅ Social Engagement 1 ⋅ Domain Authority 35 ⋅ Alexa Rank 4.3M

43. Infinit Contact

Makati, National Capital Region, PhilippinesAbout BlogSubscribe to Infinit Contact’s customer service blogs and articles on current industry news. Learn more about increasing your company’s customer satisfaction rate.SinceSep 2008Bloginfinitcontact.com/blog
Domain Authority 38 ⋅ Alexa Rank 6.9M

44. Logicalware – Customer Service Blog

Edinburgh, Scotland, United KingdomAbout BlogSmart, efficient email management software for exceptional customer service Logicalware is a cloud based customer support solution for the efficient management of inbound email and social media enquiries.Frequency1 post / quarterSinceNov 2015Bloglogicalware.com/logicalwareblog
Facebook fans 104 ⋅ Twitter followers 711 ⋅ Social Engagement 2 ⋅ Domain Authority 29 ⋅ Alexa Rank 10.7M

45. Ron Kaufman | Youtube

SingaporeAbout BlogRon Kaufman is the world’s premiere thought-leader, educator, and motivator for uplifting customer service and building service cultures. He is the author of the New York Times Bestseller UPLIFTING SERVICE and Founder of UP! Your Service.Frequency1 post / monthBlogyoutube.com/user/RonKaufman/..
Facebook fans 7K ⋅ Social Engagement 4 ⋅ Domain Authority 100 ⋅ Alexa Rank 2

46. UP Your Service Blog

SingaporeAbout BlogUP! Your Service blog features new customer service, customer experience, and customer loyalty articles and ideas to improve customer service culture.Frequency1 post / weekBlogupyourservice.com/blog
Facebook fans 1.2K ⋅ Twitter followers 1.2K ⋅ Domain Authority 37 ⋅

47. Customer Feedback Blog

Los Angeles, California, United StatesAbout BlogGather customer feedback. Capture leads. Create a contact form. Survey event attendees. And much, much more. With Fieldbloom it’s easy.Blogfieldboom.com/blog
Twitter followers 645 ⋅ Domain Authority 44 ⋅

48. The Customer Service Blog by Darren Bugg

United KingdomAbout BlogWelcome to the UK’s leading blog on customer service, customer loyalty and customer satisfaction. The blog is written and edited by Darren Bugg, alongside a team of expert guest writers. Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field. They also offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing.Frequency10 posts / quarterSinceJun 2016Blogthecustomerserviceblog.uk
Twitter followers 801 ⋅ Domain Authority 7 ⋅

49. Customer Service Blog – Shaun Belding

CanadaAbout BlogA customer service blog with insights for customer service training and customer-focused organizations. Shaun Belding is Customer service and experience expert, keynote speaker; training & consulting.Frequency2 posts / monthBlogshaunbelding.com/customer-se..
Facebook fans 508 ⋅ Twitter followers 6.4K ⋅ Social Engagement 1 ⋅ Domain Authority 24 ⋅

50. Customer Centric Support – Nate Brown

Nashville, Tennessee, United StatesAbout BlogThis is a place for anyone wanting to provide better customer service. The site is mainly geared for those working in small to medium technical service centers, there will be something for everyone.Also inSME BlogsBlogcustomercentricsupport.com
Twitter followers 7.3K ⋅ Domain Authority 25 ⋅

51. Dealing With Humans

Colorado, United StatesAbout BlogHi! I’m Don, and thanks for stopping by. I am 55 and live. I manage daily operations at a Wild West Cave and Theme Park in the Colorado Rockies. My hospitality career began in 1980 in a pizza parlor. I was the guy who cooked and gave you your pizza. It was then that my customer service education began.Frequency1 post / weekBlogdealingwithhumans.com
Social Engagement 4 ⋅ Domain Authority 3 ⋅

52. Teresa Allen​ – Customer Service Speaker Blog

Destin, Florida, United StatesAbout BlogMotivational customer service keynote speaker, expert and author Teresa Allen presents customer service keynotes and customer loyalty, customer engagement and customer experience programs.Frequency1 post / monthBlogallenspeaks.com/blog
Facebook fans 242 ⋅ Twitter followers 2.5K ⋅ Domain Authority 28 ⋅

53. CX Journey Blog

Orange, California, United StatesAbout BlogA blog about customer experience, employee experience, customer service, voice of the customer, and leadership.Frequency26 posts / yearBlogcx-journey.com
Twitter followers 14.1K ⋅ Domain Authority 43 ⋅ Alexa Rank 615.4K

54. Institute of Customer Experience Kenya

Nairobi, Nairobi City,KenyaAbout BlogICX Kenya is a professional body for Customer Experience and Customer Service in Kenya, whose mandate is to drive performance and professionalism in the Service Sector.Frequency1 post / yearBlogicxkenya.co.ke/blog
Facebook fans 10.2K ⋅ Twitter followers 9 ⋅ Domain Authority 16 ⋅ Alexa Rank 9.1M

55. Transcosmos Blog

United KingdomAbout BlogFounded in 1966, Transcosmos is an expert in the delivery of high quality, personalised IT and Customer Support Solutions to blue chip companies around the world.Frequency2 posts / yearBlogtranscosmos.co.uk/blog
Facebook fans 1.1K ⋅ Domain Authority 37 ⋅ Alexa Rank 665K

56. Trooya Blog

Mumbai, Maharashtra, IndiaAbout BlogTrooya is a cloud based Social CRM & social media customer service tool with advanced helpdesk features. Resolve customer queries faster and efficiently, to earn their goodwill.Frequency2 posts / yearBlogtrooya.com/blog
Twitter followers 113 ⋅ Domain Authority 16 ⋅ Alexa Rank 2.8M

57. Chip Bell Blog

Atlanta, Georgia, United StatesAbout BlogMeet customer service keynote speaker Chip Bell. He educates organizations on how to create a customer-centric culture.Blogchipbell.com/blog
Facebook fans 716 ⋅ Twitter followers 22.6K ⋅ Social Engagement 1 ⋅ Domain Authority 41 ⋅ Alexa Rank 1.7M

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